Aeromexico App

Aeromexico faced significant challenges with their mobile booking experience. Users were abandoning the checkout process at alarming rates, and mobile conversion was significantly lower than desktop. The existing app had a complex navigation structure, slow loading times, and lacked modern payment options. Our research revealed that 68% of users who started a booking on mobile never completed it. Exit surveys indicated frustration with the number of steps required and concerns about payment security.

We conducted extensive user research, including interviews with frequent travelers and usability testing sessions. Our team mapped the entire user journey to identify pain points and opportunities for improvement. The solution focused on three key areas: simplifying the booking flow, implementing modern payment options, and adding real-time notifications for flight updates and gate changes.

We redesigned the entire mobile experience from the ground up. The new interface features a streamlined 3-step booking process, one-tap payment with Apple Pay and Google Pay, and intelligent form auto-fill. Real-time push notifications keep travelers informed about flight status, gate changes, and boarding times. The app now loads 60% faster and works seamlessly offline for viewing boarding passes.